To Serve or Not

I jumped right into knowledge management and collaborative work systems in my last post.  But, let’s back up some and take a look at the service industry (and more specifically – the law firm).

Whether the law firm is small, medium or large, the focus should be the client, and providing a valuable service to the client in the most efficient way.  Now more than ever, attorneys (and law firms) are recognizing the need to serve the client in the best possible way – building strong client relationships.  

Firms are going to great lengths to satisfy its clients, even to the point of reducing fees and/or restructuring the way clients are billed – not simply billing at an hourly rate – reducing the number of associates that work on a case, and using fixed fee billing.  Clients are demanding it, and law firms are listening.

Law firms are definitely paying more attention to their clients’ needs, and going all out to serve the client in the best possible way.  Maintaining client relations has become much more important especially in this economy.